✔ Hassle-Free Returns
✔ 30 Day Returns
✔ Prepaid Return Labels
✔ Immediate RMA Authorizations
✔ Option of Refund or Replacement
All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.
Items may be returned only with prior authorization.
We guarantee against manufacturers' defects for 30 days from the date of the delivery on all products. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions.
In general, if an item is broken or defective, we will send out a replacement or issue credit to your account. Non-defective/non-damaged returns must be shipped back to us within 30 days and we will credit your account minus a 20% restocking fee.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.
Most refunds are processed within a week of the item being received back at the warehouse. In some cases refunds may take longer depending on the reason.
All reimbursements are done in the form of a company credit which can be used towards new orders. Members may request a refund back to the original payment method in which case a 5% processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the original payment method.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.